We want you to love your Ravloon furniture. If you’re not completely satisfied, you may return your item within 30 days of delivery.
We will provide you the shipping label for returns.
✅ Conditions for Return
- Unused, in original condition, and repackaged securely in the original box.
- Proof of purchase (order number or receipt) is required.
- Initiated within 30 days of receiving your item.
- No damages.
- We will provide you the shipping label for returns.
⚠️ Non-Returnable Items
- Final Sale
- Assembled, used, or altered
💬 To Start a Return
Simply email us at orderhelp@ravloon.com with your order number and reason for return. We’ll guide you through the process. We will provide you the shipping label for returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orderhelp@ravloon.com.
